Let the Buyer Beware - Part 1 (Transcript)

Dr. Dobson: Hello everyone. You're listening to Family Talk, a radio broadcasting ministry of the James Dobson Family Institute. I'm Dr. James Dobson and thank you for joining us for this program.

Dave Ramsey: When you walk into a stereo store, you walk into a furniture store, you walk onto the car lot, these people don't walk up to you and say things out of their mouth that they say on accident. They've been trained on how to handle that conversation. And if they don't affect the sale, then their existence is not paid for and they don't get to stay. Poor salesmen have skinny kids. And so they're going to learn how to sell. They're going to learn how to assist you in that purchase and guide you, either with your spouse, or against your spouse, whatever's to their benefit in that process. Some do it with scruples and with a lot of class and others do it without ethics.

Roger Marsh: Well, no doubt. That clip gave you a hint about our topic for today, personal finances and the way we spend and manage our money. What kinds of decisions are you making every day that affect your financial future? Financial issues can threaten even the strongest marriages. So that's why we want to bring you this practical advice for money management today, here on Family Talk. Your host, psychologist and author Dr. James Dobson, sat down with Dave Ramsey to delve into this issue a few years ago and we're airing their conversation again in today's classic broadcast. Dave Ramsey offers timeless, biblically-based advice to address financial topics. For example, listen how he talks about those small impulse purchases we might not even think about.

Dave Ramsey: Well, it's the little foxes that spoil the vine, proverbs says. And it is. It's those little things, if we build those up, it becomes a lot. A penny saved kind of a thing from a Benjamin Franklin quote. But yeah, it's huge. And again, it's not going to cause you to bankrupt if on a hot day you happen to bump into a barrel full of ice that was strategically placed there on a planogram by the way. And you reach in and pull out a nice soft drink and ice drops off the side. And so, in your mind, you visit the commercial where you fall off of a tire swing into a pool, and that's what happens.

And so, this is going to be refreshing is the message to my subconscious that's been played over and over and over and over and over and over and over and over and over, or the hot caffeine thing. "I'm going to get a jolt. I'm down, I'm tired." But again, you've just got to be aware. It's not to say we can never purchase anything, that we can't enjoy our money. God loves us. He wants us to enjoy our money, but we just don't need to be victimized by somebody who's thinking while we're not.

Roger Marsh: Well, that's just a taste of what's coming up in today's broadcast here on Family Talk. But before we get started, let me tell you a little bit more about our guest. Dave Ramsey is the host of his own nationally syndicated radio program, which garners millions of listeners every day. Due to his success, he was inducted into the National Radio Hall of Fame back in 2015. Dave has also authored seven New York Times bestselling books on the topic of financial freedom. The basis for today's discussion is one of those books called The Total Money Makeover. In it, he tells the story of how he and his wife experienced the dangers of impulse spending and debt firsthand.

By the time he was 26 years old, Dave Ramsey was a multimillionaire, but he lost it all by the time he was 30. Well, now he's back on top again and sharing the secrets of his financial peace with others. Dave and his wife Sharon have been married over 30 years and together they have three children. I can't wait to hear his story once again. So here now is Dr. Dobson's discussion with financial expert, author and speaker, Dave Ramsey, on today's classic edition of Family Talk.

Dr. Dobson: Well, Dave, it is our pleasure to have you on our program, again. I enjoyed talking to you and Ron Blue the last time you were here and you have an awful lot to say to us. First, I want you to tell us how it was that you managed to make $4 million by the time you were 26 and blow it all in four years. How'd you get that done?

Dave Ramsey: How can you mess up that bad? Oh my goodness. Well, we started with nothing. My wife, Sharon and I, like most people, you remember, "we ain't got money, honey, but we got love", and we were eating off a card table, driving a 1902 Pinto.

Dr. Dobson: 1902.

Dave Ramsey: And I started buying and selling real estate. And I did. I got rich just doing real estate deals. We had $4 million worth of real estate, about $3 million worth of debt. So I guess that technically made us a millionaire, but we had no money. It was all in real estate. And then the bank got sold to another bank, and the short version is we spent the next two and a half years of our life fighting with every ounce of energy that we had to do the right thing and pay our bills. And no matter what we did, I had done dumb with so many zeros on the end that I didn't have a way to recover. And so, we crashed and burned and were foreclosed on, sued, and finally were bankrupt.

Dr. Dobson: And you really did find that this undermined your marital relationship. There was conflict between you that threatened it, or just created a lot of angst?

Dave Ramsey: That might be the understatement of the week. We about killed each other. Doctor Dobson. She's from East Tennessee. Frying pan throwing there is an Olympic event.

Dr. Dobson: You talk in this book about the fact that a man should listen to his wife. Was this a case of you're not listening to yours?

Dave Ramsey: That was one of many financial principles that I later learned at the bottom of that mess. I met God on the way up, but I got to know him on the way down. And so at the bottom of that mess, I started reading people like Ron Blue and Larry Burkett. And one of the many financial principles we uncovered out of the Bible was that a smart guy listens to his wife, a virtuous wife, from Proverbs 31. "And he will have no lack of gain."

And so no, I didn't listen to her and she didn't listen to me much either. So we weren't on the same page and there we found ourselves broke, broken and beat up and abused and everything else. And we had to start our lives over and we got a new life in Christ-

Dr. Dobson: And largely through the teachings of Larry Burkett and Ron Blue, in terms of the financial side of things.

Dave Ramsey: Exactly, exactly. We were believers at that point, and really, our faith was strong, pain will do that to you. But then that metamorphosis, that sanctification, if you will-

Dr. Dobson: Yeah.

Dave Ramsey: ... starts taking place where Christ starts invading your life and starts becoming you in your life. And wow over the last few decades now, that's been an incredible trip.

Dr. Dobson: You have used a phrase in the book that we've all heard, but you have your own meaning of it having to do with buyer beware. Why did you put such emphasis on that?

Dave Ramsey: Well, I came from a real estate background. My parents were real estate brokers when I was growing up. And one of the things in the old days you learned on the test was that when a buyer is coming up to a seller's house, both agents typically represent the seller in the average transaction.

And so, we were taught buyer beware, caveat emptor, which is the Latin for that. In other words, the buyer doesn't necessarily need to be cynical or anything, but just to be aware that not everybody's looking out for them. And it turns out as consumers out here walking around through the mall, or across the car lot, not everybody's looking out for us.

Dr. Dobson: And there are a lot of them out there that want your money and want to separate you from it.

Dave Ramsey: And if they're not good at it, the marketplace is so competitive that they go out of business. They have to separate you from your money. It's a matter of business survival for them, because if they don't, then the next donut shop down the street will.

Dr. Dobson: Yeah.

Dave Ramsey: And once that happens, if you don't win that competitive battle in the marketplace for the consumer dollar, you go broke.

Dr. Dobson: What are some of the ways they go after your money?

Dave Ramsey: Well, it's things that we all know, but I think we just need to be aware and be wary. Be as wise as a serpent in the process. And basic things like personal selling. Teaching people to sell one-on-one is not an evil thing. But you need to understand that when you walk into a stereo store, you walk into a furniture store, you walk onto the car lot, these people don't walk up to you and say things out of their mouth that they say on accident. They've been trained. Some do it with scruples and with a lot of class and others do it without ethics.

Dr. Dobson: And your impulsivity plays right into their hands. That's what they most want you to do is not to think, not to go home and spend the night and the next morning waking up fresh and being able to think things through again, or being able to work it through with your wife, or look at your financial situation, or to pray about it. What they want is a decision out of you as quickly as possible.

Dave Ramsey: The car dealers for instance know that if you leave the lot promising you'll come back after you think about it, they know that 88% of the time, according to the National Auto Dealers Association, you won't be back. And the car salesman call you their be backs. That's what they name you as you leave, be backs. So when you get ready to leave the car lot, if you look down and there's something hanging around your ankle and it looks like the salesman, that's why. He's holding onto your leg. He doesn't want you to leave, because he knows you won't be back. He's got a strike while the iron is hot.

And there's even a physiological application of this. When we buy things, we get excited, especially major purchases. There's a little bit of a high, it's fun. Your heart rate changes. You get a little perspiration in your palms and across the top of your lip, your eyes dilate a little bit. Endorphins and proteins are released. There's a thing that happens in your body called excitement and there's a chemical change. And if they don't help you act on that, when you calm down later, you won't make the buy.

Dr. Dobson: And the more you're spending, the more adrenaline is pumped through your veins.

Dave Ramsey: Exactly, and the more you're spending relative to your situation.

Dr. Dobson: Yeah.

Dave Ramsey: That's the thing. I mean if a billionaire spends $100,000, that might be like somebody else buying a Happy Meal, but it's relative to your situation.

Dr. Dobson: Now let's make it clear. You're not disparaging salesman.

Dave Ramsey: No.

Dr. Dobson: A lot of salesman who are listening to us, they make a living doing this and somebody needs to do that job and it's an honorable work. But you also need to know that you don't need to buy everything that somebody wants to sell you.

Dave Ramsey: Right. And every dress that's supposed to look good on you may not. The answer is maybe, "Yes, you look fat in that." It could be the answer, but you'll never hear that.

Dr. Dobson: Well how do we deal with these messages that are impinging upon hours of senses all day, every day?

Dave Ramsey: Well, I think we've got that. And then we've got the easy financing, the easy payments, these things have collided. And so we've just gone through the scriptures and with a little bit of good old common sense, horse sense, come up with about five or six things that if you'll do these things when you're looking, when you're facing a major purchase right in the face, if you'll do these, you'll calm down, you'll slow down and you'll make the purchase biblically. And then you can buy from a great salesman and it's a process you enjoy. And it's an item you love and you look back on it and-

Dr. Dobson: You have no regret.

Dave Ramsey: It's not something that causes a fight in the family. It's not a problem later.

Dr. Dobson: You refer to a financing as a marketing tool. I've never thought of it in those terms. Why is the financing of something that you're purchasing a part of the marketing pitch, if you will?

Dave Ramsey: Well, it's easy payments. I don't have $100, but I can make three easy payments of $29. I don't have $6,000 to buy a car, but I can make those easy payments a month. And we've all heard people say it, some of us have said it, when we say things like, "Oh, I can afford it." And they didn't mean they had the money. They meant they thought they could afford a payment.

Dr. Dobson: Ah. [crosstalk 00:11:55] Some people don't even ask how much the total cost is.

Dave Ramsey: Right.

Dr. Dobson: They just want to know, "Can I make the payments?"

Dave Ramsey: We've quit asking, "How much?" We ask, "How much down and how much a month?" And that's how car fleecing got popular. The car fleece is absolutely ridiculous because it's almost nothing down and a lower payment. But it's the worst deal on the car lot, financing wise, according to Consumer Reports, Smart Money Magazine and my calculator.

And so, when you start unpacking these 90 days, same as cash things, 88%. A friend of mine at a finance company the other day told me 88% of these 90 days, same as cash deals, convert to payments at the finance company. And the finance company deals aren't deals. This is 24, 38% and they back you all the way back to the start of the thing and you pay payments. And boy, it just snowballs then. And the bad decision begins to get worse and worse and worse.

Dr. Dobson: So 90 days, same as cash is not same as cash. You are paying for that.

Dave Ramsey: You know what? I can walk into a furniture store with a couple of hundred dollar bills, or a couple of fifties and fan them out in front of the manager and I'll find a bargain. 90 days is not the same as cash.

Dr. Dobson: ... as cash. So the matter of credit, again, we talked about that last time you were here, but buying things you cannot afford really shouldn't be bought.

Dave Ramsey: Well that's step one. If we were going to say there's six things, or five things, this is the sixth one. That's the first thing you got to say is, "Gosh, if I don't have the money, I can't afford it." Sounds like grandmother, and she had some common sense.

Dr. Dobson: Packaging and advertising. How do the producers of goods determine what color and how the packaging is presented?

Dave Ramsey: Well, we spend a lot of time, you and I have books that are out all over the place. We don't just slap a cover on that book. If we did it, it'd just be red with yellow letters. We wouldn't think anything about it. But the layout and the design and the graphic appeal and the message that's delivered off of that, that's marketing, the shelf position. We're going to put the kids' stuff... I Think Wrigley's Gum's probably the first guy that understood shelf position and they started putting little packs of gum, several decades ago, 50, 60 years ago, at the cash register. And now every market in the nation fights for those cash registers spots, because that's impulse alley when you walk in.

But even the design and the flow in the supermarket. Some of the best merchandisers on the planet right now are the grocery stores - and the flow of the... Used to be in the old days that you went to the back corner and there was meat and dairy, right? And not necessarily now, there's a whole different process. But they've tracked and they've studied so carefully how the lady, or the person doing the shopping is going to work those aisles, and how their eye tilts and what's catching their peripheral vision. It's a science and they're very, very good at it. None of it's evil. It's just that they're excellent at what they do. And we as the consumer wander in there like Gomer Pyle on Valium and come out with a basket load of stuff.

Dr. Dobson: You've just got to understand the game that's being played here.

Dave Ramsey: Yeah, and it can't be one-sided if you want to win it. You got to know there is a game and I'm just in there getting some Cheerios and all this stuff's happening to me and I didn't know it. And I've been studied like a lab rat when I'm buying Cheerios. And if I realize that there's no evil intent here, they're just marketing their products, but we as the consumer have to "buyer beware."

Dr. Dobson: You have talked in this book about the market and we'd had mentioned it a minute ago, the supermarket. There's all kinds of careful advertising that goes on there and it's all researched and thought through. One thing has to do with brand name products versus generic products. You've said in this book that the generic products really are just as good as the brand name products and they cost a whole lot less and sometimes they're made by the same company.

Dave Ramsey: Well, absolutely. Now there's some generic products that are substandard, but not nearly as many as the big brands would like us to… I don't know if you remember several years ago, when the ketchup thing. When the generics first started, there was a brand name ketchup that had this, they're thick and rich, and it ran down the napkin oh so slowly. And the generic without a label on it runs, and it's all runny and it's full of water and you'll hate it and you're getting ripped off. Don't buy that. But the interesting thing is these supermarkets that put their little private label on it, they don't have a ketchup company. Where you think you're getting the ketchup? Same place the other guys are getting it.

They're buying it from them and they're relabeling it in a lot of cases. They don't have a Cheerio store. They're getting those Cheerios somewhere. Those generic Cheerios are coming from somewhere. Now again, you've got to be smart as a consumer. Sometimes the product is substandard, but many times it's coming out of the same vat.

Dr. Dobson: One of the most graphic examples of what you're talking about, hit me when I was serving as a member of the National Gambling Impact Study Commission. And what they do in casinos to take your money is unbelievable. You have no idea the manipulation that goes on in those places. For one thing, the floor is very unrestful. The carpeting is never beautiful and sedate and the kind of thing you would want in your house or anywhere else. They don't want you looking at the floor. They want you looking up at the machines. There are no clocks in there, because they don't want people to recognize the passage of time. And there are just so many manipulative aspects of separating you from your money and in my view, those places are not honorable and they're made for people who don't do math.

Dave Ramsey: Exactly.

Dr. Dobson: People who can't figure out that somebody is making a lot of money here and it's maybe going to be mine if I'm not careful.

Dave Ramsey: When you walk into a $50 million hotel and it's filled with gambling machines, you ought to have a clue right off, somebody is paying for that and they're making a profit somehow here. And again, profit is not evil. Now, certainly in a gambling situation, I agree with you. That's a disaster. Morally, spiritually, mathematically, financially. There's no weight, there's no scale we can put that on that it works for anybody except the gambling institutions, the gambling companies. But even when we take something that is a valid product, I'm a huge reader, but I can buy too many books. I can buy more books than I need. And so, I've got to think, as a consumer, what fits in my world with my time schedule and my budget as I walk into a wonderful bookstore, which is one of my favorite places to go. I'm a junkie for books.

Dr. Dobson: When I served on the gambling commission, there were a lot of reports that were made and it really was an interesting, although depressing experience, because gambling is just destroying homes and families. We received so much mail from one spouse who is not a compulsive gambler who doesn't know what to do about the other one who is. And it's often the man, but not always. Many times it's the woman who is addicted to gambling. But what is really depressing to me is that people think that they're going to win the lottery and that that's going to be their retirement program.

If you ask people, "What is your retirement plan?"

"I'm going to win the lottery."

And they have one chance in 135 ka-billion of that happening. What I was starting to say though is that those who hit it, very few do, but those who really hit it and they've got $50 million, are usually broke within five years. Which says in effect that if you can't live on your income, no amount of money is sufficient. You will always run aground if you can't live on the amount of money that you have.

Dave Ramsey: He who hastens to be rich will not go unpunished. 65% of the lotto winners are bankrupt within 10 years and the divorce rate is four fold the national average. And when you pull the zip codes where it's purchased, the lottery is primarily purchased in lower income neighborhoods. It's a tax on the poor and a tax on people who can't do math. It absolutely is a sham. And, "Well we're helping with scholarships." Great, we have poor people sending rich people's kids to school. This is a really bright idea and the average lotto player in America is paying $35 and 84 cents a month on average in lotto.

Were they to put that in a decent growth stock mutual fund and have their 401k matched at work, they would retire a millionaire if they would start doing that at age 22 and do a to age 72. They'd retire a multi-millionaire in that case. Not one time out of 135 ga-jillion, every time-

Dr. Dobson: Yes.

Dave Ramsey: ... they would. And what we've got here is we've got state governments and federal governments that have gotten in the business of selling false hope and misleading their population in the process.

Dr. Dobson: It's a way of raising taxes.

Dave Ramsey: It's a disaster.

Dr. Dobson: And it's a tax on the poor. It's the most regressive of all taxes. Our commission went into the inner city and stood around some of the liquor stores and places where they have the lotto machines. And when the social security check and other welfare checks arrived, people were lined up for a city block to put their money in those machines. And those are the people that are being exploited. It is the exploitation of the poor. And yet America has decided it's a great idea and it's spread all across the country and around the world. And it's going to blow. It's happened two previous times. There've been three epidemics of gambling, the other two have blown up. This one is going to blow too, when people finally realize they've been had.

Well, and on a personal note, it's real simple. If you want to become wealthy, try to find out what wealthy people are doing and do that. And go look at who's standing in the lotto line. There's nobody standing there with Rolex watches and Armani blazers driving up in a Mercedes. If it worked, rich people would be in the line. It doesn't work. Okay? That's the deal. This is a bad idea.

Huh. Well Dave, we're on a roll here and I've been throwing things at you as fast as I could, but I've still got notes in front of me that I haven't gotten to and it concerns things that our listeners are going to want to hear about, and we'll pick up right where we leave off today. Is that all right?

Dave Ramsey: Absolutely sir, would be honored.

Dr. Dobson: Again, what impresses me most is that the principles that you teach come right out of scripture and you make no bones about that. Even though you are heard on secular radio for the most part and you still give credit where credit is due.

Dave Ramsey: Well, it's not mine. I stole it all from God and your grandmother.

Dr. Dobson: I've done the same thing and we've got a wonderful relationship. I steal His ideas and then I get to credit. It's a pleasure to get better acquainted with you. Thanks for being our guest again.

Dave Ramsey: Thank you, sir.

Roger Marsh: It is no surprise to me that our guest today on Family Talk, Dave Ramsey is so well-received, even among secular circles. He's a great communicator. He's a really funny guy too. I'm Roger Marsh and you're listening to a classic edition of Family Talk and I'm so pleased that we could bring this conversation and this timeless wisdom to you, once again.

Dave Ramsey is not just helping people get out of debt. He's doing an important work on behalf of families as he presents biblical financial principles. And I hope that this will be a life-changing day for someone listening. In fact, if you are neck deep in debt right now and your financial situation is just crushing you and your family, we want to help. Please call us for a complimentary CD of this two-part program, or to ask how to get more financial advice from Dave Ramsey, because I know it will be helpful for you.

It's easy to reach us. You can call us at (877) 732-6825 again, (877) 732-6825, or you can find links to Dave's website which has information about his radio program and the live events all around the country that he does. You can find that information at drjamesdobson.org. Now, we can only offer these CDs of course for free because of generous listeners who are able to support us at this time. So if that's you, please help us to help others who are going through a difficult financial time.

Roger Marsh: Donate online at drjamesdobson.org today. Thank you so much for your partnership and be sure to tell one of your friends to tune in tomorrow for the second half of our conversation with Dave Ramsey, as he reveals the source of many of our personal financial troubles.

I was in the grocery store the other day and I saw this little kid in there. He's a little toddler and he's having one of those moments that they have. And he doesn't know how close he is to getting it. I can tell mom's getting ready to get after him, but he's screaming and throwing a fit, and, "I want it, I want it, I want it, I want it." And it suddenly occurred to me that that little kid, that we all know him, we've all seen him, he lives inside of me. And when I was standing in front of that HD, Bose surround sound plasma screen, the other day, he woke up and he started having his own little fit right there in a Dave body. That's kind of embarrassing. And I've seen people do that in furniture stores. It's embarrassing to watch a 54-year-old woman have a temper tantrum. And that little kid's name is, "I want it, I want it now. Immaturity."

Roger Marsh: That's next time on Dr. James Dobson's Family Talk.

Announcer: This has been a presentation of the Dr. James Dobson Family Institute.
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